Reboot: a technology term that means a restart of the processes. It is usually done after and major change in the process to ensure that stability is achieved.
Barbados is a beautiful island and like any other small island developing state it has its challenges, ageing population, climate resilience and financial resilience being chief among them. Successive governments have tried, some more convincing than others, to prepare the nation to meet these challenges. However, what has been lacking over the past decade is a clearly communicated long term vision for the island.
Barbados demographic data is showing an aging population. The pyramid of our Independence population has become the skyscraper of the post Globalization population and this has some very interesting and potentially catastrophic implications for the future lifestyle of the island. People living longer is one thing but people who are active and living longer do pose concerns like lifestyle expectation, medicine import bills, lifestyle disease mitigation, STI mitigation, transportation and labor expectations. Active people mean more spending in health maintenance, technology, wellness and the expectation that the traditional welfare state will continue foot these bills. Under ordinary circumstances I would agree but the harsh reality is that the numbers just do not support this. The harsh reality is that given the cost of living, Barbadians can expect that the odds of working beyond retirement is going to increase ( if there will still be the concept of retirement ).
To make up for the obvious reduction in productivity due to compromised labor force, automated solutions may be recommended. Automation will have its advantages and its disadvantages. One immediate advantage is that automation will save time and energy. We are already accustomed to some level of automation, the most basic and familiar being our vehicle transmission systems and braking systems. Therefore the whole concept of a machine filling in or taking over actions that a human once did is not that strange or complicated to understand.
The Age of the Agents
What is strange and complicated to understand are the numerous ways that this automation can occur. Now the machines don't just do what they were built to do but they interact with us, learn and adapt to us. Hiyaro Help is an example of such an agent. She, yes I said she, is an AI powered entity that is capable of learning and understanding natural language both spoken and text based. She is on the home page of our website www.bajanar3.com and though still in training has demonstrated powerful networking effects.
No Wrong Door
An assistant like Hiyaro seamlessly pulls all of the companies information together to give a unified user experience. A user can go from getting a simple text response, to reading an interactive magazine to visiting a location to being at that location in virtual reality. All initiated by natural speech. In other words there is no wrong door because there is only one door.
The Next 100
As we age as a population, such business solutions will be necessary in order to remain or become relevant. Democratization of data gives random users who may not be properly informed an obscene amount of power to influence business appearance and the lack of desire to read (audio is it now) is making the balance between optimization for the user and the search engines more complex. A web page and disconnected content no longer cuts it for your business. You must engage your audience but that takes time, effort and significant resources unless you consider automation. Given that the average 25 - 30 year old will be living up to 80+ it may be time for businesses to realize that the tech dependent Generation Z and to some extent Generation Y will drive technology development so much that humanity will advance 100 years in the space of 2 decades. In other words, if you want to be globally competitive over the next 20 years, you have to develop and start implementing an automation policy today.
Time to reboot for #thenext100.